Shipping policy
Making your order
All Marotinas bags are made to order and 100% by hand.
Each piece is carefully handmade, so the estimated making time is a maximum of 2 weeks before shipping, from order confirmation.
This time may be slightly longer during periods of high demand, special campaigns, holidays or if a material is temporarily unavailable. If there is a significant delay, we will let you know as soon as possible.
Presentation
We take care of every detail right to the end. Your bag arrives in a box, wrapped in scented tissue paper, with our card and sealed with our sticker. Ready to wear… or to give as a gift.
Shipping destinations
We currently ship to:
- Spain: mainland and Balearic Islands.
- European Union: all other member states.
For now we do not ship to the Canary Islands, Ceuta, Melilla, the Azores or Madeira.
Available destinations are shown at checkout. If an address is not within the enabled zones, the order cannot be completed.
Shipping costs
Applicable shipping costs are shown before you complete your purchase.
For orders shipped to Spain (mainland and Balearic Islands):
- Home delivery: €2.50
- Pickup point delivery: €1.50
- Free shipping on orders of €100 or more
For orders shipped to the rest of the European Union:
- Home delivery: €13.95
- Pickup point delivery: €12.95 (available in Austria, Belgium, France, Germany, Italy, Luxembourg, the Netherlands and Portugal; in other EU countries we only offer home delivery)
The minimum amount for free shipping is calculated on the value of the products after discounts and before any other charges.
If you choose pickup point delivery, you can choose the specific point right after completing your payment.
Delivery time
Once your bag is made, the estimated transit time is 3 to 5 working days in Spain and 4 to 7 working days in the rest of the European Union.
The total estimated time from order confirmation to delivery is therefore about 3 weeks in Spain, including making and transit, and a little longer for international shipments.
These times are estimates. Delays may be caused by the carrier, holidays, weather conditions, periods of high demand or circumstances beyond Marotinas' reasonable control.
Order tracking
When your order has been shipped, you will receive an email confirming shipment and, when available, the tracking number or link.
It is the customer's responsibility to check that the delivery address and contact phone number given at checkout are correct and complete.
Incorrect address or failed delivery
If the order cannot be delivered because of an incorrect or incomplete address provided by the customer, repeated absence of the recipient, or because the parcel was not collected within the carrier's deadline, the cost of a new shipment may be charged.
If you notice an error in the address, email us as soon as possible at marotinas.studio@gmail.com. We cannot guarantee changes once the order has been handed to the carrier.
Order lost or damaged in transit
Marotinas is responsible for the order until it is physically delivered to the customer or to a person authorised to receive it.
If the parcel arrives visibly damaged, we recommend recording the incident with the carrier and contacting us as soon as possible at marotinas.studio@gmail.com, with your order number and photos of the parcel and the product.
If your order does not arrive within the expected time, please contact us so we can check with the carrier.
Returns
If you would like to return your order, please see our Returns and refunds policy, which explains the 14-calendar-day right of withdrawal and the procedure to follow.
Contact
For any question about the shipping of an order, you can email us at marotinas.studio@gmail.com.